Support & reporting
Purpose-specific routes for product help, privacy requests, suspected incidents, and good-faith vulnerability reports.
Product and account support
Use support@mosaicscreens.app for account access, product questions, administrator-consent help, and help using Mosaic.
Privacy and data requests
Use privacy@mosaicscreens.app for questions about personal information or to ask about access, correction, deletion, or export. Signed-in users can start an account-deletion review online.
No response or deletion deadline is promised by this draft. Shared content, workspace authority, audit and security needs, legal holds, provider copies, and identity verification may affect a request.
Incidents and vulnerabilities
Use security@mosaicscreens.app for a suspected security incident or a good-faith vulnerability report. Avoid accessing or changing other people's data and do not disrupt the service.
Mailbox monitoring, acknowledgement targets, testing authorization, safe-harbor terms, escalation coverage, and disclosure coordination remain pending approval. No response-time commitment is made.
What to include
- The affected Mosaic account or organization
- A concise description and relevant time
- A non-sensitive request, error, or correlation identifier when available
- The impact and safe reproduction steps for a vulnerability report
What not to send
Do not email passwords, access tokens, client secrets, private keys, recovery codes, or unnecessary personal, customer, or repository content.
Current support boundary
No support hours, response time, resolution target, uptime, abuse or copyright process, accessibility-accommodation route, enterprise contact, or DPA route is approved by this draft. Those operating commitments remain pending confirmation.
Change history
- Draft 0.1 ·
Initial fact-checked publication draft. It is not effective and has not been approved as a legal or contractual commitment.